Return Policy for Physical Products

We accept returns on eligible physical items under the following conditions:

Eligibility for Returns:

• 
  

  The item must be unused, in its original packaging, and in the same condition as received.

  
  


• 
  

  Returns must be initiated within 7–14 days of the delivery date.

  
  


• 
  

  Proof of purchase (invoice or receipt) is required.

  
  


• 
  

  Products that are damaged due to misuse, negligence, or improper installation are not eligible.

  
  

Non-Returnable Items:

• 
  

  Software licenses or digital downloads.

  
  


• 
  

  Customized or special-order hardware.

  
  


• 
  

  Items marked as “Final Sale” or “Non-Returnable.”

  
  


• 
  

  Opened or used consumables (e.g., printer cartridges).

  
  

Return Process:

1. 
   

   Contact our support team at [support@internationalofficesolution.com] with your order number and reason for return.

   
   


2. 
   

   Our team will issue a Return Merchandise Authorization (RMA) if the return is approved.

   
   


3. 
   

   Ship the product to the address provided in the RMA instructions.

   
   


4. 
   

   Upon inspection and approval, a refund or exchange will be processed within 7 business days.

   
   

Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Cancellations

Product Orders:

• 
  

  Orders can be canceled before shipping. Once shipped, return conditions apply.

  
  

Service Contracts:

• 
  

  Monthly service plans can be canceled with 30 days’ notice unless otherwise specified in the agreement.

  
  


• 
  

  Project-based services may be subject to cancellation fees if canceled mid-project.